Audience and editorial direction
Responding to customer feedback on Wonder.
Wonder is a long-running weekly show for preschoolers. When I became Director of Creative Development, customers were telling us that a recent refresh wasn’t working for their children. I called church leaders and volunteers to understand why, then worked with the team on what needed to change.
The decision
I addressed immediate concerns through recuts while guiding changes to future scripts and recordings.
The result
Revised episodes reached customers, with encouraging early reactions reported through Customer Success.
Read the Wonder case study
The refresh was already in place when I took on the role. I needed to understand the response before deciding what to change. A request for a shorter video could mean several things: the story was hard to follow, a character exchange was distracting, or children needed more chances to participate.
We couldn’t wait for new scripts to move through production before responding. I led recuts of existing episodes while working with the show’s director and writers on future programs. That gave customers revised material sooner and gave us time to address the writing more thoroughly.
For the recuts, I asked for shorter openings, simpler language and a clearer teaching takeaway. I wanted character moments to support the story. For future scripts, I also worked with writers on more invitations for children to respond or move. I guided the creative direction and made the final editorial decisions; the writers and production team put those changes into practice.
Customer Success reported encouraging early reactions to the revised episodes and requests for more. I followed up with customers to ask what felt different, so we could keep learning from their experience rather than treating delivery as the end of the conversation.
My contribution: Customer conversations, creative direction, final editorial decisions and follow-up. Collaborators: The show’s director, writers, editors, production and Customer Success teams.